Warranty

Urban Homewares provides warranty coverage for eligible products in accordance with the warranty period stated on the relevant product page, invoice or warranty documentation.

Warranty Period

The warranty period for each LED mirror is the period specified on the relevant product listing or purchase documentation.
Unless otherwise stated:

The warranty period begins from the date of purchase.

What the Warranty Covers

Subject to the applicable warranty terms, the warranty may cover manufacturing defects and faults that occur during normal use.
Examples may include:
* Manufacturing defects
* Electrical component faults
* LED lighting faults
* Defects in the mirror's electrical components

What the Warranty Does Not Cover

To the extent permitted by law, the voluntary warranty may not cover problems caused by:
* Incorrect installation
* Installation by an unqualified person where qualified installation is required
* Accidental damage
* Misuse
* Neglect
* Physical impact
* Modification or alteration of the product
* Incorrect electrical connection
* Failure to follow installation instructions
* Improper cleaning or maintenance
* Normal wear and tear
* Damage caused after delivery by the customer or another person
* Commercial or non-standard use where the product was not intended for that use
This does not limit any rights available under the Australian Consumer Law.

Making a Warranty Claim

To make a warranty claim, contact Urban Homewares:
Email: info@urbanhomewares.com.au
Please provide:
* Order number or proof of purchase
* Customer name
* Contact details
* Product details
* Description of the issue
* Photographs or video showing the problem where appropriate
We may request additional information or arrange an inspection of the product.
Assessment
Urban Homewares may assess the product to determine the cause of the reported problem.
Depending on the circumstances, we may offer:
* Troubleshooting assistance
* Replacement parts
* Repair
* Replacement of the product
* Refund where required or appropriate
The appropriate remedy will depend on the nature of the problem and applicable law.
Installation
Urban Homewares recommends that electrical installation work be carried out by an appropriately qualified person where required by Australian law.
Damage resulting from incorrect installation may not be covered by the voluntary warranty.