At Urban Homewares, we want you to love your mirror. If you’re not completely satisfied, you have 30 days from the date of delivery to return it. Please review the details of our return policy below:

Return Window

You have 30 days from the delivery date to initiate a return. Returns requested after this period will not be accepted.

Please note, products that are made-to-order are not eligible for returns.

Condition of the Mirror

The mirror must be returned in its original condition, including all packaging, without any signs of damage or wear. Mirrors that are not returned in their original state will not be eligible for a refund.

Restocking Fee

All returns are subject to a 25% restocking fee. This fee will be deducted from your refund amount.

Return Shipping Costs

Return postage will be at the customer’s expense. We recommend using a trackable shipping service to ensure your item reaches us safely, as we are not responsible for any lost or damaged items during return shipping.

Refund Process

Once the mirror is received and inspected at our warehouse, we will process your refund, minus the restocking fee and any return shipping costs. Please allow up to 10 business days for the refund to reflect on your original payment method.

If you’d like to initiate a return, please contact us at info@urbanhomewares.com.au with your order number, and we’ll guide you through the process.

Thank you for shopping with us!