At Urban Homewares, we understand that LED mirrors require careful handling during transportation. We take reasonable care to ensure your order is securely packaged and delivered safely.
This Shipping Policy explains how we process and deliver orders placed through our website.

Where We Deliver

Urban Homewares currently delivers to addresses within Australia.
Delivery availability may vary depending on your location, the size and weight of your mirror, and the delivery service available in your area.
Some remote or regional areas may incur additional delivery charges or have longer delivery times.
If we are unable to deliver to your selected address, we will contact you to discuss available options.

Processing Your Order

Orders are generally processed after payment has been successfully received.
Please allow [1–3 business days] for your order to be processed and prepared for dispatch.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During busy periods, promotions, product launches or holiday periods, processing times may be longer.

Delivery Times

Estimated delivery times are provided as a guide only and may vary depending on your location, courier availability and other circumstances outside our reasonable control.
Estimated delivery times are generally:
* Metro areas: [3–5] business days
* Regional areas: [15–20] business day

Delivery of Large or Fragile Mirrors

LED mirrors can be large, heavy and fragile products.
Depending on the size and weight of your order, delivery may be made by a courier, freight company or specialised transport provider rather than a standard parcel service.
Some deliveries may require:
* A suitable person to be present at the delivery address
* A suitable delivery location
* Assistance to safely move the mirror inside the property
* Special delivery arrangements for large or oversized mirrors
The delivery service may only provide delivery to the agreed delivery location and may not include carrying the mirror inside your home, upstairs or to the final installation location unless this service has been specifically purchased or agreed.
Please ensure that the delivery address is suitable for receiving your mirror before placing your order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
* Street address
* Unit/apartment number
* Suburb
* State
* Postcode
* Contact telephone number
If an order has already been dispatched and the delivery address needs to be changed, additional delivery or redirection charges may apply.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Tracking
Where available, we will provide tracking information once your order has been dispatched.
Tracking information is provided by the relevant courier or freight provider and may take some time to become active after dispatch.
You can use the tracking information to monitor the progress of your delivery.

Delivery Delays

While we work with our delivery partners to provide reliable delivery services, Urban Homewares cannot guarantee a specific delivery date unless a specific delivery service or date has been expressly agreed.
We will provide reasonable assistance if your order is delayed or cannot be located.
Delivery delays do not remove or limit any rights you may have under the Australian Consumer Law.
Authority to Leave
If you request that a courier leave your order without obtaining a signature, you acknowledge that the delivery may be left at the nominated location in accordance with the courier's procedures.
For large or fragile LED mirrors, we may require a signature or other delivery arrangement depending on the product and freight provider.
Where possible, we recommend that someone is available to receive the delivery.