Privacy Policy

Urban Homewares ("Urban Homewares", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Urban Homewares collects, uses, stores and discloses personal information when you visit our website, purchase our products, contact us, create an account, subscribe to our marketing communications or otherwise interact with us.

What Personal Information We Collect

Depending on how you interact with Urban Homewares, we may collect personal information such as:

* Full name

* Email address

* Telephone or mobile number

* Billing address

* Delivery address

* Shipping information

* Order details and purchase history

* Payment and transaction information

* Account information if you create an account

* Information you provide when contacting us

* Product enquiries and feedback

* Reviews you submit

* Information relating to returns, refunds, replacements and warranty claims

* Marketing preferences

* Information you provide when participating in promotions or competitions

* Website usage information

* IP address

* Browser and device information

* Information collected through cookies and similar technologies

We generally do not require sensitive information to purchase our products.

How We Collect Your Information

We may collect personal information directly from you when you:

* Visit or use our website

* Create an account

* Place an order

* Purchase an Urban Homewares product

* Contact us by email, telephone or through our website

* Subscribe to our newsletter or marketing communications

* Submit a product review

* Make a return, refund or warranty request

* Participate in a promotion or competition

* Communicate with us through social media

We may also automatically collect certain technical and website usage information through cookies, analytics services and similar technologies.

We may receive personal information from third parties that help us operate our business, such as payment providers, delivery companies, freight providers, technology providers, analytics providers and advertising platforms.

Why We Collect Your Personal Information

We may collect, hold, use and disclose your personal information for purposes including:

* Processing and fulfilling your orders

* Processing payments

* Arranging delivery of your products

* Providing customer service

* Responding to enquiries

* Managing returns, refunds and warranty claims

* Providing information about our products

* Improving our website and customer experience

* Managing customer accounts

* Processing product reviews and feedback

* Detecting and preventing fraud or misuse

* Maintaining website and information security

* Sending marketing communications where permitted by law

* Analysing website traffic and customer behaviour

* Improving our products, services and marketing

* Complying with legal and regulatory obligations

* Resolving disputes

* Protecting our legal rights and interests

We will not use your personal information for purposes that are unrelated to the purposes described in this Privacy Policy unless permitted or required by law.

Payment Information

When you purchase products through our website, payments may be processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider.

Urban Homewares does not generally store complete credit or debit card details on our own systems.

Payment providers may have their own privacy policies explaining how they collect, use and protect payment information.

Delivery and Freight Providers

To deliver your order, we may provide relevant information to couriers, freight companies, delivery providers and other logistics providers.

This may include:

* Your name

* Delivery address

* Telephone number

* Email address

* Order information

* Delivery instructions

We only provide information reasonably necessary to arrange and complete delivery of your order.

Who We May Share Your Information With

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

* Payment providers

* Banks and financial institutions

* Couriers and freight companies

* Delivery providers

* Warehousing and fulfilment providers

* Website hosting providers

* E-commerce platform providers

* IT and technology providers

* Email and marketing providers

* Analytics providers

* Advertising platforms

* Professional advisers, including accountants, lawyers and insurers

* Government authorities and regulators where required or authorised by law

We do not sell your personal information to third parties for money.

Overseas Disclosure of Personal Information

Some of the businesses and service providers we use may be located outside Australia or may store or process information outside Australia.

For example, certain technology, payment, analytics, advertising, website hosting and email service providers may operate or store information in countries including the United States, Singapore, New Zealand or other countries, depending on the services we use.

The countries involved may change as our service providers change.

Where applicable, we will take reasonable steps required under Australian privacy law when disclosing personal information to overseas recipients.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies may help us:

* Keep our website functioning correctly

* Remember your preferences

* Keep items in your shopping cart

* Understand how visitors use our website

* Analyse website performance

* Improve our website and services

* Measure advertising campaigns

* Provide more relevant advertising

You can adjust your browser settings to block or delete cookies. However, doing so may affect certain features of our website.

Analytics and Advertising

Urban Homewares may use third-party analytics and advertising services to understand website traffic, improve our website and measure the effectiveness of advertising.

Depending on the services we use, these providers may collect information such as:

* IP address

* Browser type

* Device information

* Pages viewed

* Website interactions

* Referring websites

* General geographic information

* Advertising interactions

These services may use cookies, pixels and similar technologies.

Our current or future providers may include services such as Google Analytics, Google Ads, Meta advertising services and other similar platforms.

Third-party providers may have their own privacy policies governing how they handle information.

Marketing Communications

If you have provided consent where required, we may send you marketing communications about:

* New products

* Special offers

* Promotions

* Discounts

* Product updates

* Urban Homewares news

You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us.

Australian commercial electronic messages generally need consent and must provide an easy way to unsubscribe.

We will process valid unsubscribe requests within the period required by applicable law.

Customer Reviews and User Content

If you submit a product review, photograph, testimonial or other content to Urban Homewares, we may display that content on our website or marketing channels where permitted.

You should avoid including personal information about yourself or another person that you do not want publicly displayed.

If you believe content containing your personal information has been published incorrectly, please contact us.

Protecting Your Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include:

* Secure website connections

* Access controls

* Password protection

* Restricted access to personal information

* Secure payment processing

* Security measures provided by our technology providers

* Appropriate internal procedures for handling personal information

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

* Complete orders

* Provide customer support

* Process returns and refunds

* Manage warranties

* Maintain business and transaction records

* Meet tax, accounting and legal requirements

* Resolve disputes

* Prevent fraud

* Enforce agreements

* Comply with legal obligations

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, subject to applicable legal and record-keeping requirements.

Privacy Complaints

If you believe Urban Homewares has mishandled your personal information or breached applicable privacy requirements, please contact us first so we can investigate and attempt to resolve your complaint.

Please provide:

* Your name

* Contact details

* Details of your complaint

* Any relevant information or documents

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

More information about privacy complaints is available from the OAIC.

Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms, delivery providers and other external websites.

Urban Homewares is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.